Refund policy
Return window
You have 30 days from delivery to request a return.
Condition of items
To be accepted, the item must be in the condition you received it: unworn, unused, with its tags and original packaging. Proof of purchase will be requested.
Items that cannot be returned
- Gift cards are final sale and cannot be returned or refunded.
- Sale or clearance items, where applicable.
How to make a request
Write to us at contact@gueuleton.ca with your order number and the item concerned. We will reply with the steps to follow. Returns sent without a prior request will not be accepted.
Return shipping costs
Return shipping is at the customer's expense. We recommend sending your return with a tracking number: we cannot be held responsible for a parcel lost on the way.
No restocking fees apply.
Defective or damaged item, or our mistake
Please inspect your order on arrival. If an item is defective or damaged, or if we made a mistake, write to us immediately at contact@gueuleton.ca with a photo. We then cover all costs and offer you a replacement or a full refund.
Exchanges
The fastest way to get the item you want is to return the one you have, then place a new order once the return is accepted.
Refunds
We will let you know as soon as your return has been received and inspected. If it is accepted, the refund is issued automatically to your original payment method within 10 business days. Allow a few extra days for your financial institution to process it.
If more than 15 business days have passed since your return was accepted, please write to us.
This policy in no way limits the rights granted to you by Quebec's Consumer Protection Act.
Contact us
Bons Vivants Montréal Inc.
150 Bernard Street West, Montreal (Quebec) H2T 2K2
contact@gueuleton.ca · 514-273-4490